Shoulder Right Entry Radar Not Connected (Software Issue)

Product

Xonar – Radar & Camera Monitoring System

Issue Category

Category: Xonar

Sub-Category: Radar

Issue Type: Software / Service Initialization

Problem Description

The Shoulder Right Entry Radar is displayed as disconnected in the Xonar UI.

Associated cameras are shown as missing or offline.

System diagnostics confirm this as a known software synchronization issue.

Symptoms

- Shoulder Right Entry Radar status shows 'Disconnected'

- Cameras mapped to the radar are not visible

- Radar services fail to initialize after long uptime or minor interruption

Root Cause

A software service initialization failure causes the radar-to-camera mapping services to not load correctly.

No physical hardware, power, or network faults are involved.

Resolution

A full system reboot restores radar services and camera associations.

Follow the steps below:

1. Gracefully shut down the Xonar system.
2. Power cycle the radar controller and server.
3. Wait 2–3 minutes to allow all services to initialize.
4. Log in to the Xonar UI and verify radar and camera status.
5. Confirm the Shoulder Right Entry Radar shows 'Connected'.

Validation

After reboot, the radar and associated cameras appear online and operational.

No further alarms or disconnection alerts are observed.

Closure Justification

This is a known software-related issue resolved through a system reboot.

No hardware replacement or physical intervention is required.

Ticket can be safely closed after confirming normal operation.

Ticket Closure Reference

KB Used: Shoulder Right Entry Radar Not Connected – Software Issue